So here is a diagram of the engine*, coloured in MS Paint, to illustrate the issue:

*) just the fuel side as the whole thing is too big for the forum
The LH2 comes into the engine at the top left thru the Low-Pressure Fuel TurboPump, and flows down the left side (thick dark blue line) into the High-Pressure Fuel TurboPump and thru the Main Fuel Valve, at the lower right corner, and then to the Main Combustion Chamber, Nozzle and ultimately into the Preburners.
During tanking, the MFV is closed and LH2 is allowed in the engine up until it to cool the pumps and ducts. To keep cooling these parts, a LH2 flow is maintained by opening the Fuel Bleed Valve, just upstream of the MFV, which "bleeds" LH2 from the engine back up to the LH2 manifold outside the engines (vertical thin dark blue line).
If the FBV opened, and there is a position sensor there and no mention of a valve position issue, then IMO they are not getting the flow because either the thick or the thin blue line is partially obstructed. It's also possible that the bleed line got accidentally bent while workers where inside the engine compartment since the last tanking, but I think that would not go unnoticed. Another possibility is the flow from the other 3 engines was so much that it reduced the flow from this engine, but I think that was put to bed when they closed the Prevalves in those engines, effectively stopping their bleed flow (they can't control the Bleed valves directly), and nothing changed in the affected engine.
So my bet is rollback and engine swap.